Case Study | 7-May-2025
Accelerating VASP Implementation for New VA Guidelines in Loss Mitigation
Rapid hiring, targeted training, and on-time Go-Live to meet regulatory deadlines.
Elaborate on the Challenge
In September 2024, a leading mortgage servicing client informed Moder of the need to implement new U.S. Department of Veterans Affairs (VA) guidelines for VASP Loss Mitigation reviews, set to go into effect by December 2024.
The scale and timeline posed a significant challenge. Moder was tasked with onboarding 175 FTEs and completing their training, ramp-up, and Go-Live readiness within just 90 days. Given the evolving regulatory landscape and anticipated high inflows, meeting these timelines without compromising quality or productivity was critical to client success.
Objective Summary
To successfully implement the VA’s VASP Loss Mitigation guidelines within 90 days by rapidly hiring and training 175 resources, completing the ramp-up phase, and achieving on-time Go-Live while ensuring operational readiness and client satisfaction.
Business Impact
Hired 175 FTEs within 45 days
Completed process training, ramp-up, and Go-Live in under 6 weeks
Achieved full transition within the 90-day client-specified deadline
Delivered a smooth and compliant implementation of new VA VASP guidelines
Solution - Hire, Train, Deliver
Moder developed and executed a high-speed implementation strategy focused on hiring, onboarding, and training at scale. Partnering closely with the Talent Acquisition team, the hiring plan combined experienced professionals and freshers to meet the required headcount within six weeks.
Fresh recruits underwent foundational Mortgage and Loss Mitigation training via the in-house Academy program. This was followed by a structured training and performance monitoring framework, which included two weeks of intensive process training and a four-week ramp-up phase.
Throughout the transition, productivity and quality metrics were continuously tracked to ensure Go-Live readiness. The result: a seamless, compliant, and fully staffed VASP review team ready ahead of deadline.
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