Insurance Solutions
Your customers deserve timely, well-thought out support.
Do you have complicated processes or unexpected surges in demand?
At Moder, we understand that the insurance industry can be complex and ever-changing. That's why training is a core part of how we approach every project. You’ll work with a team of trained specialists who can manage your day to day needs with care and precision.
We provide onshore and offshore support so 24/7/365 is a given. We have an excellent track record of maximizing operational efficiency by streamlining core tasks, and we're confident that we can do the same for you. Contact us today to learn more about how we can help you help save costs while providing world class support to your teams and to your customers.
With Moder, you can:
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The talent shortage for the insurance industry has caused wages to skyrocket and with more insurance veterans looking at retirement each year, replacing this talent pool has become costly and very difficult using traditional means. That's why Moder is here. We can help you address critical needs in a cost-effective manner while serving your customers with the utmost care.
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Our team moves quickly to answer every call, text, email, or chat with the same care and diligence your customers are used to.
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We can help you with underwriting, managing claims, and other administrative needs. Don't leave your customers hanging when they need you the most.
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Make better decisions with our analytics support. Know who your best customers are, better predict your revenue forecasts and much more. If you have data, we can help you make sense of it.
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Move your data from on-prem directly to the cloud or to a hybrid system. We can help migrate your data, secure it, or integrate it to new systems.
We can help administer:
Setting up a new policy is a complicated process that needs a trained eye, good judgement, and well-trained staff to steer it.
New policies
Renewing insurance policies can be a complex and time-consuming process for you and your customers. One way to help manage customer expectations and ensure a smooth renewal process is to bring in Moder. We help you administer this critical process from start to finish so your customers feel taken care of.
Renewals
Cancellations are a critical moment in a customer journey. Let us help you handle this junction with the care. We'll work to get critical customer feedback and we'll do our best to help you keep your customer. If it can't be done, we'll be sure to give your customers a great final impression of your business. We understand how important it is to keep your customers happy, so we'll do everything we can to help you turn a cancellation into a positive experience.
Cancellations
Claims management is a key touchpoint in your customer's journey and in fulfilling your brand promise. Whatever happens after they submit a claim will be part of a story they'll tell about your company for years to come. We take that responsibility seriously.
Your customers will need a counterpart who can confidently steer them through this process and explain next steps clearly. We are the trusted advisor you and your customer wants.
Claims Management
Whether you need to cut a check to your insurer or accept their monthly payments, our team can help you manage this administrative task with ease. We'll work with you to develop a process that fits your needs and make sure everything is handled in a timely and efficient manner.
Billing Support
We can support your customers via text, chat, calls, and email. As dedicated brand representatives, we are fluent in your company's lingo, branded terms, and industry jargon. We're here to make reaching out to customer service feel easy and intuitive. Our goal is to solve the question or issue at hand so quickly, and so personably, that your customers will love your brand the more for it.
Customer Support
Need to generate monthly reports or make sense of data for a big marketing project? We’re here to help. Our staff of data analytics gurus can deliver insights your leadership team can actually use. We’ll build you dashboards to make your decisions more data-driven.
Reporting and Analytics
