Case Study | 11-Aug-2025
Real-time monitoring, accelerated file processing, and enhanced workflow orchestration across foreclosure, escrow, and more.
Driving Efficiency and Accuracy Through Scalable RPA Solutions
Elaborate on the Challenge
A top-tier mortgage servicing client managed high-volume, high-stakes operations across functions like foreclosure, escrow, loss mitigation, loan origination, and legal. Despite deploying over 40 bots, the lack of centralized visibility into their health and performance created blind spots. Issues went undetected, response times were slow, and reporting was largely manual - hindering the effectiveness of automation investments. Compounding this was a time-intensive process of compressing and transferring nearly 3 million files daily, which took over 12 hours and delayed downstream activities. An Intelligent Workflow application, critical to legal workflows, also lacks a structured interface and a reliable database layer - limiting data integrity, process traceability, and scalability.
Objective Summary
To strengthen automation ROI by enabling real-time bot monitoring, reducing file processing time, and building scalable, structured workflows across critical mortgage functions.
Business Impact
Enhanced bot management and data orchestration led to faster processing, quicker issue resolution, and improved scalability—driving greater operational efficiency across existing Intelligent workflow applications.
90%
Reduction in manual monitoring
85%
Faster file processing
50%
Faster RPA issue resolution
30%
Improved scalability and onboarding speed
Solution - Smarter Automation. Scalable Impact.
Moder deployed a dedicated 4-member automation team to redesign and optimize the client’s RPA ecosystem. Using Blue Prism, the team built an automated monitoring and reporting solution that provided real-time tracking for 40+ bots. Daily dashboards offer instant insights into performance and health, halting issue response times by half.
To address the file compression bottleneck, Moder developed a bot to automate the zipping and transfer of nearly 3 million files - completing the task in under 2 hours compared to the previous 12-hour manual cycle.
For the existing Intelligent workflow application, Moder built a structured workflow interface backed by a connected database. This enabled seamless data handling, scalable process execution, and smoother feature deployment across legal operations.
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