Case Study | 7-May-2025
Scaling for Compliance and Capacity: Delivering Business-Ready Transformation at Speed
A strategic partnership to build compliant, high-performing operations in just 90 days.
Elaborate on the Challenge
In late 2024, a leading mortgage servicing client faced a critical regulatory milestone. The U.S. Department of Veterans Affairs (VA) issued updated guidelines requiring the implementation of the Veterans Assistance Servicing Purchase (VASP) Loss Mitigation review framework—demanding immediate operational transformation at scale. With implementation deadlines fast approaching and regulatory scrutiny intensifying, the client turned to Moder for a high-impact, compliance-driven solution.
Objective Summary
The client needed to operationalize the VA’s VASP Loss Mitigation process within a 90-day window—necessitating the onboarding and enablement of 175 team members capable of executing compliant, high-volume reviews under tight timelines. The urgency was compounded by a volatile regulatory landscape, fluctuating loan volumes, and the need for experienced, audit-ready execution from day one.
Business Impact
Regulatory Confidence
The client met all VA readiness criteria within the mandated timeframe, with no disruption to service delivery.
Scalable Capacity
Moder enabled the seamless onboarding of 175 resources in under seven weeks, creating sustainable capacity for future surges.
Strategic Partnership
The new team achieved high performance benchmarks early reinforcing quality and compliance as strategic enablers, not trade-offs.
Operational Readiness
Moder’s execution reinforced our role as a long-term partner capable of scaling regulated processes under pressure.
Solution - Building Capacity, Compliance, and Confidence
Moder responded with a business-first strategy rooted in three principles: intelligent scale, accelerated learning, and performance accountability.
Strategic Talent Model: We deployed a blended hiring approach that combined industry experience with scalable talent pipelines, enabling the rapid integration of 175 professionals in just 45 days.
Targeted Enablement: Leveraging Moder Academy, we designed an adaptive training framework aligned to VA compliance standards. Our structured learning journey emphasized both foundational knowledge and process specialization, preparing the team for nuanced, high-stakes review work.
Operational Precision: Real-time quality control and performance analytics were embedded into the ramp-up phase to ensure early course correction and maintain consistency at volume.
This end-to-end approach ensured the client not only met VA compliance mandates but did so with confidence, scalability, and continuity of service.
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